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Frequently Asked Questions

Search FAQ

  • Lenses

    • How do I clean my lenses?

      Start by holding the frames under a faucet of warm water. Get your fingers soapy and GENTLY rub the lenses and the frame. This will remove grease and dirt without scratching the lenses.You can also use lens cleaner, but we recommend the water method if at all possible. Next, gently dab your lenses with a clean Soft Cloth until dry. Rubbing hard, especially on a dry lens, can easily scratch your lenses, so be careful.

    • Can I purchase lenses by themselves?

      We are sorry, but we do not offer lenses independent of their frames.

    • What type of lenses do you offer?

      • Standard Plastic Lens (1.50): This lens is also known as the basic CR-39 plastic lens that is best used for prescriptions with sphere values of +/-1.75 or below and a cylinder value of +/-2.00 or below.  This is also used for our Non-RX fashion lenses.

        • Lighter and safe alternative to glass

        • Tints well for sunglasses

      • Thin Plastic Lens (1.56): Thin Plastic Lenses, or Mid-Index lenses, are polymer lenses made for prescriptions stronger than the standard index optical lenses. These lenses are great for prescriptions between the sphere values of +/- 2.75 or below and cylinder values of +/-2.00 or below. This lens reduces thickness around the edges for nearsighted (-) prescriptions and reduces the centers thickness for farsighted (+) prescriptions.

      • Thin Impact Resistant Polycarbonate Lens (1.59): This lens is required for all semi-rimless frames due to its impact resistant capabilities. It is recommended for prescriptions with sphere values of +/-3.75 or below and cylinder values of +/-2.00 or below. This lens will reduce the thickness of the lens edge for prescriptions that are nearsighted (-) and reduces the thickness of the center for prescriptions that are farsighted (+).

        • Recommended for sports and children

        • Lightweight material

        • 25% thinner than plastic CR-39  lenses

        • Ideal for safety and stronger prescriptions

        • UV Protection included

      • Thin High-Index Lens (1.67): Our Thin High Index-Lens, is a polymer lens that allows for a thinner lens for stronger prescriptions than the Mid-Index and Polycarbonate Lenses. This lens is recommended for prescriptions with sphere values of +/- 4.75 or higher and cylinder values between +/-2.00 or higher.

        • UV Protection Included

        • Lightweight material

    • What do the numbers on my lens description mean?

      The numbers you see in the lens descriptions (1.50, 1.56, 1.59. 1.67) refers to the index of refraction (or refractive index) of an eyeglass lens material. It is a number that is a relative measure of how efficiently the material refracts (bends) light, which depends on how fast light travels through the material.

    • What determines the thickness of my lenses?

      The thickness of your lenses will depend on your prescription and lens index. Based on your prescription, FrameGenie will recommend the best lens option for you.

    • What lens coatings do you offer?

      At FrameGenie, we currently offer the following lens options: 

      • The Super Hydrophobic:The Super Hydrophobic has all of the benefits of the anti-reflective coating plus it is repels dirt and water making it easier to clean and keep clean. Our anti-reflective coating, is designed to help reduce eye fatigue, reflection, and glare. If you wear your glasses at night, anti-glare coating will improve night vision and enhance photos taken when you are wearing your glasses. Furthermore, it reduces reflections from the lens so that others can see you and the coating prevents spots, making them easier to clean. 
      • Standard Anti-reflective coating: Our Pure Sight® technology, also known as anti-reflective coating, is designed to help reduce eye fatigue, reflection and glare. If you wear your glasses at night, anti-glare coating will improve night vision and enhance photos taken while wearing your glasses. Furthermore, it reduces reflections from the lens so that others can see you and the special layer prevents spots, making them easier to clean.
      • Scratch Resistant Hard Coating: Protects lens from scratching, breaking or chipping and improves the durability and longevity of the lenses. 
      • UV-Protection: Helps block out the harmful UVA/UVB rays that cause damage to the eye. UV Protection does not change the color of the lens. Plastic lenses are known to block most of the ultraviolet light, adding an extra layer of  UV protection will completely shield the eyes from UV rays. 
      • Roll & PolishReduces the thickness of the edge of the lens.

       

    • How do I know which lens tint is right for me?

      Lens tints come down to personal choice. An 80% tint is a good choice for dark sunglasses. If you’re looking for a light tint, go with the 50% tint. A 10% tint is best for reducing eye strain and for activities requiring visual contrast.

    • What are Polarized lenses?

      Polarized lense reduces glare from surfaces such as water, glass, snow, and asphalt while helping to reduce eye fatigue and increasing visibility.  Polarized lenses are recommended for outdoor activities or people who spend a lot of time on the road. This lens will eliminate glare, block UV rays by providing 100% UV protection, and give you a great value for your investment.

      *This tint may alter the visibility of images on LCD screens.

    • What are photochromic lenses?

      A photochromic lens will darken when exposed to outside UV light and will lighten when indoors. This lens is most effective when exposed to direct sunlight and is comfortable for both inside and outside use. The lens will not darken while in the car or when near windows because most windshields and windows block out UV rays needed to darken the lenses. This type of lens is recommended for people who are sensitive to light. This lens option can be applied to all lens materials.

    • Can you replace lenses if I send my frames back?

      We are sorry but we do not offer lens replacements.You can replace your favorite order by going to your Account Dashboard and clicking the “Reorder” link on the order you wish to replace.