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Frequently Asked Questions

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  • Online Eye Exam

    • How does the online eye exam work?

      FrameGenie is dedicated to providing online eyewear and services. With our online eye exam, we offer you a convenient and affordable way to take a refractive test online and receive a prescription to use in your FrameGenie eyeglasses order. Our interactive exam takes 15 minutes and is very similar to a refractive exam you’d receive in a professional’s office. The online eye exam is conducted using your computer which will display images, and your smartphone which allows you to submit your answers to the system. Throughout the exam, you will be guided to answer a series of visual questions. Once the exam is complete, an ophthalmologist will review your responses and medical history to determine your prescription or provide other optical guidance.

    • How much does the exam cost?

      Our online eye exam is $19.00 with the purchase of frames.

    • Can I use my insurance?

      Currently, we do not accept insurance. Many vision insurances will reimburse the cost; however, we cannot guarantee reimbursement.

    • Do I need a previous prescription to take the vision test?

      A previous prescription is required for most patients so the ophthalmologist can get a better understanding of your vision history in order to provide you with the most accurate prescription possible. If you have never had an eyeglass prescription or if your prescription is rather mild, a previous prescription is not required.

    • What if I have to stop my online eye exam while in the middle of it?

      You can restart the exam from the beginning at any time. If you need to stop, simply exit your browser and come back whenever you are ready to continue.

    • Am I guaranteed a prescription if I take the test?

      Prescriptions are given at the discretion of the ophthalmologist reviewing your test. Eligibility will depend on age, current location, medical history, and individual test responses. If you have any questions or concerns regarding your prescription, please contact us immediately at (877) 953-0505.

    • Who reviews my prescription?

      Your personalized prescription will be written by an ophthalmologist  licensed in the same state you complete your eye exam.

    • How often should I renew my prescription?

      The general guideline is for an eyeglass prescription to be renewed every year. Our online eye exam is not a replacement for a comprehensive eye health exam, and our doctors recommend that all patients between 18 to 55 years old receive a comprehensive eye health exam at least once every two years.

    • How do I access my prescription?

      Log into your FrameGenie account, go to My Account, and click My Prescription. If you did not create an account, contact customer service at (877) 953-0505.