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Frequently Asked Questions

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  • Returns

    • What is your return policy?

      FrameGenie stands behind our products and services by offering a thirty (30) day satisfaction guarantee. Once you receive your FrameGenie eyewear, you have 30 days to call or e-mail us for a return authorization (RA) number. This authorization will be needed if you want to return or exchange your purchase for any reason.

      If you made a mistake during the order, or you just don’t like the glasses, FrameGenie will issue a one-time-use 100% store credit (excluding shipping).

      If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them or issue a refund.

      Our FrameGenie warranty does not cover regular wear and tear to the frames, lenses or coatings.
    • My glasses broke outside of warranty. How do I get a replacement pair?

      Simply log into your account and location your order. Click the “Reorder” link and go through the process to add the frames to your cart and place the order. You must reorder the whole pair of glasses, frames and/or lenses cannot be ordered individually.