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Frequently Asked Questions

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  • Using Store credit

    • How do I acquire my store credit?

      Once we receive your glasses back, using your unique RA #, we will issue you a full credit minus shipping. You will receive an email confirmation regarding this credit. When you are ready to place a new order, you will be able to use your store credit. If your order is more than your credit, you will be charged the difference. If your order is less than your credit, the remaining credit will remain in your FrameGenie Account.

    • How do I use my store credit?

      You  must be logged in during checkout to pay with store credit. During the Payment Information step of the checkout process, a “Use Store Credit” checkbox appears above the payment methods, with the balance in parentheses. If the available balance is greater than the order grand total, you will not need to use another method of payment. During Order Review, the amount of store credit applied to the order appears with the order totals, and is subtracted from the grand total. Your store credit balance is adjusted when the order is placed.