FrameGenie stands behind our products and services by offering a thirty (30) day satisfaction guarantee. Once you receive your FrameGenie eyewear, you have 30 days to call or e-mail us for a return authorization (RA) number. This authorization will be needed if you want to return or exchange your purchase for any reason.
If you made a mistake during the order, or you just don’t like the glasses, FrameGenie will issue a one-time-use 100% store credit (excluding shipping).
If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them or issue a refund.
Our FrameGenie warranty does not cover regular wear and tear to the frames, lenses or coatings.